We are a non-profit center providing individual and group counseling and parenting education classes.
Insurance Frequently Asked Questions
If you are seeking mental health care and face financial limitations, contact us to see if you qualify to receive services at reduced costs or even for free. As a nonprofit organization we strive to provide care to our community without financial barriers.
Disclaimer: This is not health insurance advice. For information about your plan and coverage, talk to your health insurance company directly.
Q: Do you accept insurance?
A: We do not bill insurance directly. However, we are happy to provide you with an itemized receipt, also known as a superbill, that you can submit to your insurance company for potential reimbursement.
Q: Why don’t you bill insurance directly?
A: Billing insurance directly requires meeting specific criteria that may limit the flexibility and privacy of your care. By working outside the insurance system, we can focus on personalized, client-centered therapy while minimizing administrative barriers.
Q: Can I still use my insurance to cover sessions?
A: Yes, many clients successfully receive partial or full reimbursement for therapy sessions by submitting a superbill to their insurance company. We recommend contacting your provider in advance to understand your plan’s out-of-network coverage.
Q: How does the superbill process work?
A: After your session, we’ll provide you with an itemized receipt (superbill) that includes all the necessary information for your insurance provider. You can then submit it directly to your insurance company. Some insurers even offer online submission for convenience.
Q: What should I ask my insurance company about out-of-network benefits?
A: When you contact your insurance company, here are some helpful questions to ask:
Does my plan include out-of-network mental health benefits?
What percentage of the session cost will be reimbursed?
Do I need to meet a deductible first?
Are there any restrictions on the type of therapy or provider I can use?
How do I submit a claim, and what documentation is required?
Q: Can I use a Health Savings Account (HSA) or Flexible Spending Account (FSA)?
A: Yes, most HSA and FSA plans cover mental health services. You can use your HSA or FSA card to pay for sessions, which may make it easier to manage costs while seeking reimbursement from insurance.